About us/Our leased business/Partner support

The Great Northern, Station Road, Mickleover, Derby, DE3 9FB

Partner relationships
 
We recognise that in the current economic climate, our Partners need more support than ever. Over the last financial year, we have taken proactive steps to increase the level of support from £1.6million to £2 million per month, supporting our Partners through a range of rent concessions, discounts and promotional support.  We have also restricted our wholesale price increases to 1% compared to wholesale market price increases of c3%.
 
We continue to strengthen our Partner relationships through a concerted focus on Business Relationship Managers (BRMs) spending more time in trade with their Partners providing consultancy business support. We relaunched our Flying Start programme to give our Partners the best possible start when taking on a pub, so that they receive quality support from their BRM, who meets them every four weeks during the crucial first six months of trading.

Business development
 
In response to changing market dynamics, we are committed to providing our Partners with the tools to grow and diversify their businesses. We have invested over £30m in redeveloping 500 of our pubs and have expanded our Finest Cask scheme to offer a wider choice of real ales. We have also supported our Partners in launching or developing their food offer. From the appointment of eight dedicated Catering Executives to the launch of fully packaged food offers including Table Top, Simply Pub Food and Coffee and Wi-Fi, we are dedicated to helping our Partners build sustainable businesses for the future.
 
Partner training
 
In response to feedback from our Partners, we relaunched our award winning training offer. Your Development Portfolio is the only programme of its kind in the industry to link Partner training with the one to one meetings Partners have with their BRMs.
 
As well as the five day Foundation For Success (FFS) programme covering all of the key basics in food hygiene, legislation and finance, the portfolio also includes one to one training where specialist licensed trade consultants spend time with our Partner in their own pub looking at cellar training, stock management, marketing and team management. As part of our commitment to ensure the capability of our Partners, we have built in a £600 cash back incentive for those who complete the course.

Our commitment to our Partners

We are committed to building open and transparent relationships that help our Partners build sustainable businesses. We believe the foundation for our relationship is based on mutual respect, accountability and above all else an honest and open approach to the way we work together. 

In line with the rest of the industry, we have now updated our Code of Practice, exceeding the standards laid out in the British Beer and Pub Association Industry Framework.
 
Existing Punch Partners and new applicants can rely on the commitments laid out in the Code. It demonstrates the way we will do business throughout your relationship with Punch and what is expected of both of us.

Our Code has also been benchmarked by BII Benchmarking and Accreditation Services Ltd (BIIBAS). For more information on these organisations please visit www.beerandpub.com and www.biibas.com.

Click here to download The Punch Code of Practice (in pdf format 5MB).