About us/Our managed business


The Rising Sun, Congleton Road, Macclesfield, SK11 7XD

Managed estate: 823 pubs.

Our goal: to become and remain the best managed pub business in the UK.

Having established strong foundations Punch Pub Company is now focused on delivering its potential. We are focused on driving sales, margin and profit growth and implementing our new concept strategy which will ensure our future success.

Best for team
 
We firmly believe that a well motivated team will deliver consistently great guest experiences. Having established a new pub team structure and raised the calibre of our pub management teams we are now focused on continuing to recruit, retain and develop our people across the business. We have seen further improvement on Team Player retention with a 40% reduction in the last six months. Only a stable team can deliver consistently great results.

Best for guest
 
Satisfied guests create repeat visits and advocacy, which will in turn generate new guests. Our guest experience is driven by Operational Excellence, which gives us the foundations to deliver and measure consistently great guest experiences. Our focus is to continue to deliver great guest experiences all day, every day which has resulted in an increase of 15% in our guest advocacy measures.

Our new concept strategy is now well underway with a number of new concepts and brands at trial or rollout stage delivering positive results. To ensure the guest experience across the entire estate we are continuing to maintain the improvements made to our existing concepts in terms of service and menu enhancements.

Best for investors
 
Delivering strong sales, margins and profit growth will mean that we can reinvest in our teams and our pubs. We undertook a comprehensive estate review and consumer research, to gain detailed information to shape our current estate plan and identify our future concept portfolio. We are now realising our ambitions and carrying out our strategy.

Our investment strategy is aligned to our estate plan, supporting new concept development and rollout and maintaining standards and quality across our estate.
 
The business continues to focus on costs whilst simultaneously driving a stronger sales growth mentality. Cost control is focused on reducing our cost of goods, especially in relation to food and utilities.

Every pub has a dedicated sales plan, supporting central marketing activity including the aggressive promotion of Key Value Items and deals. We have set up an email club for every pub and our consumer website, www.mypubheaven.com, allows us to communicate offers directly with over 300,000 guests on a regular basis.

Operational Excellence

At the heart of our Circle of Success, Operational Excellence delivers further value to our investors by consistently providing what our guests want through releasing the potential of our teams. 

Launched in March 2009, Operational Excellence is a major change management programme to transform the mindset of the 17,000 people in our pubs. It is about ensuring our pub teams do the right things in the right way, with the right measures, supported by business leading communication. There are eight Operational Excellence Hardlines which outline the must do activities and ways of working.
 
Operational Excellence is the driving force behind the Circle of Success, ensuring that we deliver the best for our team, best for our guests and ultimately, the best for our investors.