A Cheslyn Hay pub has developed its customer service through apprenticeship schemes at the local college.
Punch Taverns’ Partner, Julie Johnson, encouraged her team at The Mary Rose to complete government funded apprenticeship schemes after being approached by Telford College.
Julie explains: “I noticed the two lads in the kitchen had a real creative flair so I suggested they carried out the Level 2 NVQ to develop their cooking skills. The scheme is working really well as the tutor carries out assessments in the full working kitchen here so my team can learn in their own working environment. The course is going so well that one lad wants to carry on so he can develop his chef skills!”
“All our team members here have passed their Level 2 NVQ to help progress and encourage their customer service skills. I feel the apprenticeship schemes are really worthwhile as we’ve received a lot of positive comments from our customers about the team and how they work well together to deliver a great service. This just shows that the time invested in completing the schemes is really paying off!”
Julie, who has a Level 3 NVQ in Management, has also been publicly nominated for the South Staffordshire Council’s People’s Pub Award, which aims to promote the great things local pubs are doing in the community.
Kirstie Bell, business relationship manager for Punch Taverns, who owns the Mary Rose, says: “We’re delighted to be working in partnership with Julie as she is a fantastic operator! She has really developed the team and their skills and this is showing in the positive feedback from her customers. I’m wishing Julie and the team the best of luck in the People’s Pub Award as I feel they’ll have a very high chance of winning.”