 |
|
“It’s good to get recognised for what we’re doing. It’s all down to the way we train our staff. We are only as good as our staff, if they know that they are serving a great product it shows through to the customer.” |
|
John Molner, The Larwood & Voce, Nottingham - 'Best Customer Experience' |
|
|
 |
|
“I’m absolutely gobsmacked! I was a Shine Award finalist in 2006 and never dreamed I’d get to come back. The quality of pubs and operators is extremely high and I honestly didn’t think I had a chance, so to actually win is fantastic!” |
|
Andrew Coath, The Swan, Milton Keynes - 'Best Customer Experience' |
|
|
 |
|
“We were over the moon to win, especially as we have been in this industry under 2 years. It has made all the hard work we have put in so very worth while. We are very honoured and proud as are our customers and will be having a party to celebrate.” |
|
Angie and Phil Wyles, The Rose Inn, Wickhambreaux - 'Best Customer Experience' |
|
|
 |
|
“I was so shocked to win the over all prize, there are 800 pubs in this region and to come first is a fantastic achievement for us all. It is great to be recognised, but to win is an honour.” |
|
Tony Day, The Cross, Kenilworth - 'Best Food Experience' |
|
|
 |
|
“It was a complete shock to win. We’re a staff of 24 and all of the team felt it personally. Even though the pub is very big, we’re a very tight knit community so it was a lovely moment when we walked back into the pub with our award and everyone cheered.” |
|
Paul and Marrie Woods, The Rose of Mossley, Allerton - 'Best Customer Experience' |
|
|
 |
|
“The greatest part in winning the best community experience is that it reflects on what a fantastic community we have. We serve people from 18 – 88 and it works, proving that the traditional back street pub is what people still want.” |
|
David Smith and Marie Stuckey, The Duke of Cornwall, Ivybridge - 'Best Community Experience' |
|
|
 |
|
“We are delighted to have won this award, especially as we have only been in business for 16 months. We could not have won this without the efforts and hard work of all our staff. We are proud to be able to place the trophy on the bar for all to share.” |
|
Bill Weeks and Richard Weeks, The Otter & Fish, Hurworth - 'Best Customer Experience' |
|
|
 |
|
“I am delighted to have won this award on behalf of myself and all the staff at The Claddagh Ring, it is a great recognition for us all. We will continue to serve our customers the high standards they are used to and will continue to meet all of their future requirements.” |
|
Finbar Holian, The Claddagh Ring, Hendon - 'Best Customer Experience'
|
|
|
 |
|
“We were really shocked but thrilled to receive this award – particularly as it recognises the service we provide to our guests. We have been going for nine years and looking after our guests is always our number one priority.” |
|
Neil McDonnell, The Bar Lounge, Chester - 'Best Customer Experience' |
|
|
 |
|
“I was thrilled to have won the Shine Award, It has not sunk in that I have won, I just can’t believe it. I love running the pub, it is a pleasure to be here everyday. I would like to thank Punch for everything.” |
|
Angela Creely, The Old Grapes, Manchester - 'Best Customer Experience' |
|
|
 |
|
“This is a great achievement for the team, especially as we’re such a young business. Big congratulations must go to Head Chef Wayne and Head Waiter Stefano.” |
|
Andrew Tucker, The Market Place, Cowbridge - 'Best Food Experience' |
|
|
 |
|
“It was an absolute shock to win. To get recognition for the work you spend your whole life doing is wonderful. We’re a really close knit community here at the Besom so a big thanks to all of the team and customers.” |
|
Wayne and Dorothy Lewins, The Besom, Coldstream - 'Best Community Experience' |
|
|