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Latest News Subscribe to News Share Price 03/09/2008 - Pre-close trading statement Ask Giles 270.00p Login What we do: The Charter Our commitment to our customers We aim to build a professional partnership that helps our licensees make the most of the rich potential their pub provides. In order to really maximise their business opportunities we believe the foundations for our relationship is based on mutual respect, accountability and above all else an honest and open approach to the way we work together. The first Punch Charter was developed over three years ago to set out our commitments to our licensees in the key aspects of our relationship. This latest edition reflects code of practice guidelines produced by the British Beer and Pub Association for the industry.   Our Charter has also been benchmarked by BII Benchmarking and Accreditation Services Ltd (BIIBAS). For more information on these organisations please visit www.beerandpub.com and www.biibas.com. Click here to view The Punch Charter as a virtual book.   Text Size - Normal Change contrast