CSR/Guest health

 
Old Mill, Mill Street, Baginton, CV8 3HA

We are committed to the safety and care of any member of the public visiting a Punch pub, whether they are a guest within our managed business or are visiting a leased pub operated by one of our Partners.

Guests demand the very highest level of service and should receive quality products in well managed, comfortable and safe surroundings.
 
All elements of customer care are outlined to our leased Partners when they join our estate during our induction training programme which also delivers food hygiene and health and safety qualifications. Our BRMs perform regular cellar checks and retail standard assessments and can provide advice on further training should our Partners need to improve in any area.
 
Within the first few days of taking on their pub, our Partners receive a RISK pack which outlines all the responsibilities associated with the safe operation of their business and the services that we offer to support them. This includes a fire risk assessment, a fire safety logbook and information on how to limit risk throughout their pub including details on kitchen safety, flood protection, employing contractors and electrical safety.
 
A key element of the Operational Excellence programme within the managed business this year, was a complete review of our health and safety policy and procedures. We have reset the bar for operating and maintaining the very best standards with regard to food hygiene, fire safety and risk and all of our General Managers have had their responsibilities clarified. Health and safety is now one of our biggest commitments and external auditors will review our estate, on an ongoing basis, to ensure we deliver consistently high standards.
 
We have also raised the bar on food quality and healthy eating within our managed business. Having already eradicated genetically modified ingredients from our menus and reduced the levels of salt and hydrogenated vegetable fat to below Food Standard Agency (FSA) levels we have been reviewing the nutritional content of all of our dishes.
 
We are committed to providing healthy, balanced meals with the right proportions of vegetables, carbohydrate and protein. We have reviewed a number of suppliers during the year to ensure that we are delivering a better quality product to our guests which has resulted in higher quality pie fillings, beef burgers and curries.
 
Our children’s menu continues to remain free from artificial flavours and colours and parents can see a full nutritional breakdown to help them make informed choices.