Board members from Punch Taverns, the UK’s largest pub company, have been on the phones taking calls direct from customers this week, in support of National Customer Services Week (NCSW) running between 6th and 10th October.

NCSW aims to promote the importance of recognising, rewarding and celebrating customer service professionalism, so five members of Punch’s senior team, including chief executive officer Giles Thorley, are ‘walking the talk’ by answering customer calls in the telesales, customer services, credit, operations support and distribution teams.

These teams combined deal with an average of 6,932 customer enquiries and requests every day!

In addition, Punch is running a range of activities throughout the week to promote great customer service including a ‘Customer Service Knowledge’ quiz for staff, closer working with suppliers to ensure licensees are consistently receiving great service as well as recognition for teams and individuals who are demonstrating that they are enhancing the experience of Punch’s customers.

Punch’s corporate affairs director Nigel Turpin comments: “Punch has a such a wide range of customers – the licensees running our pubs, our suppliers, our shareholders, and of course our head office and field based teams – so this week is an ideal opportunity to look at ways to enhance the experience of all of our many customers, support their successes and recognise those individuals who consistently deliver a great service.” 

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