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Services and support
A dedicated
frontline
team is on hand to support our licensees and provide a one stop shop for their day to day business needs.
Whether it is to place an order, sort out issues or for general information, one call to frontline ensures licensees can manage their business more efficiently.
By routing the calls through one central point, our licensees now benefit from a dedicated team which understands the nature of their business and the partnership.
The calls received are analysed for us to identify opportunities to improve the customer service experience.
frontline compliments the work of the Business Relationship Managers to ensure a comprehensive support mechanism for all our licensees.
To improve the quality of service, calls may be taped for training purposes. |
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