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Working in the pub business

Working in the pub trade
Whether you're new to pubs or just could do it better?
Be your own boss

Taking on an agreement?
Foundation Tenancy or Partnership Lease?
Taking on a lease

Training & Support
What support will you get from Punch?

Training & Support


Great Business Opportunities
Click for more information

16 Support Teams

Punch is committed to providing you with the most comprehensive ongoing support service in the industry. As a Punch partner, you can focus on what you do best – providing great service and warm hospitality to your customers – knowing there is a wealth of expertise and experience behind you.

You have access to no fewer than 16 professional support teams covering all the technical, back office and business-critical aspects of running your own pub. Our support teams are staffed by specialists in everything from catering and marketing to logistics, legal and financial services. We make it easy for you to get in touch, by phone or online, as and when you need us.

Partnership Development Managers

Every Punch partner has a dedicated Partnership Development Manager (PDM) who is on a mission to help you make your pub a success. Together you can develop a practical action plan for growing your business and giving your pub a competitive edge and you’ll get regular visits to see how that action plan is working out and help you keep on track.

New Business Development Manager

As well as having a dedicated Partnership Development Manager, you will have additional support from a specialist New Business Development Manager for the first 6 months of your agreement. Your New Business Development Manager will be responsible for launching your pub with you and will support you whilst your business is in it's early stages: ensuring your pub get off to the best possible start.

Catering Development Managers

With experience in all aspects of catering, from menu development to wine and food pairing and promotions, we are here to help you develop an irresistible food offer for your customers. For a taster of how we can help, view the links below
Sample 1
Sample 2
Sample 3

Design & Print

Our partners have access to an exclusive design service for menus, banners, posters, flyers, websites, staff clothing and a lot more. The artwork service is completely free; you only pay for the print and delivery.

Click below for examples of our work.
Sample 1
Sample 2
Sample 3
Sample 4
Sample 5

Marketing

Reputation is key in the pub trade, and our marketing support team can help you to improve your pub’s profile and attract more of the kind of customers you want. From promotions and events, to using social media effectively, we can help you grow the value of your business. 

Punch Buying Club Website

Enjoy great value, 24/7 online ordering for all your products and more, with our unique Punch Buying Club website.

Contact Centre

An everyday contact number for all your questions, this support team can signpost you to expert help for anything they cannot solve there and then.

Supply Chain & Logistics

One of the key factors in running any successful retail business is making sure you get the right products at the right time. Our supply chain and logistics team can set up the schedule and help you respond to unexpected changes in demand.

Distribution Helpdesk

These are the people to talk to if you have any query or problem with delivery, for changing delivery arrangements and checking up on progress.

Telesales

Here to take your order on the phone, for times when you don’t want to order online. You can always talk to your account manager about the latest offers and deals, and we’ll call you when there is a new deal coming up.

Training & Development

Helping you to earn your qualifications and build your skills with career-long learning. We can help you with your own professional development, and give your team the skills they need to support your business plans. Find out more about our training opportunities here. 

Technical Services

A seamless service for all brand changes and upgrades to taps or bar systems – the pipes and wires that keep your products in top condition and your customers happy. We’re here to help with troubleshooting as well as routine upgrades.

Machines

Today’s vending and entertainment machines offer a strong revenue stream to your business. We will secure you the best pub machines and manage your contracts with providers.

Property Managers

Whether you are running a modern bar in an urban development, or an 18th Century coaching inn, our property managers can offer professional advice on all building-related issues, including routine maintenance, repairs and refurbishment.

Legal & Finance

Here to answer all your legal questions and make sure your pub is compliant with the latest rules and regulations.

Credit

We have specialist credit assistants, whose job is to help you manage your purchasing account with Punch.